hypothesis
A carrier options manager for NTG will improve operational efficiency, reduce processing times, and enhance user satisfaction. By streamlining the user interface and providing clear visibility of carrier choices, users can make informed decisions rapidly, leading to a more effective freight management system.
problem
Current freight order management processes often involve cumbersome interfaces and lack the necessary tools to efficiently compare and select from various carrier options. Users are faced with difficulty in accessing comprehensive order details and evaluating carrier services, leading to increased time spent on decision-making, potential errors, and decreased productivity. This can ultimately impact service delivery and customer satisfaction.
empathy
Understanding the user experience is critical. Our research indicates that freight managers and logistics coordinators require quick access to detailed order information and clear visibility into carrier services to make timely decisions. These users often face pressure to optimise shipping costs and timelines while ensuring compliance with various regulations. By empathising with their challenges, we aim to develop a solution that not only meets functional needs but also supports their decision-making processes, minimizing stress during peak operational periods.
define
The core challenge is to create a comprehensive and user-friendly flow for managing freight orders and selecting carrier options. Essential user requirements include:
> Instant access to detailed freight order information, including shipment status, tracking details, and historical data.
> A streamlined interface for comparing and selecting carrier options based on criteria such as cost, transit time, and service reliability.
> The ability to update and modify orders efficiently without navigating away from the main interface.
solution
An integrated tool that allows users to filter and compare carrier options based on customisable criteria, including price, delivery speed, service ratings, and availability. By implementing these solutions, NTG can significantly enhance the operational efficiency of its freight order management system, improve user satisfaction, and create a more agile logistics environment.
Touch-points
- Quick Filters: Ship Date Today, Ship date This Week.
- Quote Number, Status, Customer Name, Origin ST, Destination ST, Shipping Service, Date Created, Lane Quote Price, Total Quote Price, Source, Created BY, Ship Date.
